Privacy policy

Privacy Policy

Last updated:  October 15, 2025

KALEIDO operates this online store, providing goods and services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, make a purchase or other transaction, or otherwise communicate with us.

Please read this carefully. By using our Services, you acknowledge that you have read and understood this Policy.

1. Personal Information We Collect
We collect or process the following categories of personal information:

  • Contact and Identifiers: Such as your name, billing address, shipping address, email address, and phone number.

  • Financial Information: Such as payment card information, bank account number, and other payment details (Note: Payment information is typically processed directly by our payment processors, and we do not store full card details).

  • Transaction and Behavioural Information: Such as products you view, add to your cart or wishlist, purchases, returns, exchanges, and your preference settings.

  • Technical Information and Device Identifiers: When you visit our website, we automatically collect your IP address, browser type, device information, and details about your interaction with the site through cookies and similar technologies.

  • Communication Records: Information you provide when you contact us, such as customer support inquiries.

2. How We Use Your Personal Information
We use your personal information for the following purposes:

  • Fulfilling Orders and Contracts: To process payments, arrange for shipping, and provide you with invoices and/or order confirmations and support.

  • Marketing and Advertising: Subject to your consent, to send you marketing communications via email or SMS; and to show you personalized advertisements on the internet.

  • Security and Fraud Prevention: To protect our Services and users, and to detect and prevent fraud and illegal activity.

  • Improving Our Services: To analyze user behavior to optimize website performance and improve our products and services.

  • Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Personal Information
We disclose your information in the following situations:

  • With Service Providers: For example, with Shopify (our e-commerce platform), payment processors (like PayPal, Stripe), shipping companies, and marketing and analytics tools providers, to help us operate our business and Services.

  • For Legal Compliance: To respond to valid legal process (such as a subpoena or court order) or to comply with legal obligations.

  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence. For example, as a Canadian company, Shopify may transfer data to Canada, the United States, and other jurisdictions. When we transfer the personal data of users in the EU or UK to these locations, we rely on appropriate safeguards, such as the European Commission's adequacy decisions (e.g., for Canada) or use Standard Contractual Clauses (SCCs).

5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect device and usage information for the purposes described above. In compliance with the EU General Data Protection Regulation (GDPR) and the ePrivacy Directive:

  • We will obtain your consent before setting any non-essential cookies on your device.

  • You can manage your cookie preferences at any time via the settings in our website's initial cookie banner or through your browser settings.

6. Your Rights (For EU and UK Users)
If you are a resident of the European Economic Area (EEA) or the UK, you have the following rights under the GDPR:

  • Right of Access: To know whether we are processing your personal information and to receive a copy of it.

  • Right to Rectification: To request the correction of inaccurate personal information.

  • Right to Erasure (Right to be Forgotten): To request the deletion of your personal information.

  • Right to Restriction of Processing and to Object: To request that we restrict or stop the processing of your personal information in certain circumstances.

  • Right to Data Portability: To receive your personal information, which you provided to us, in a structured, commonly used format and to transmit it to another controller.

  • Right to Withdraw Consent: To withdraw your consent for marketing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You can submit a request to us using the contact details provided below. For security purposes, we may need to verify your identity before processing your request.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

  • Email: kaleidowrap@gmail.com

If you are not satisfied with our response to your complaint regarding our handling of your personal data, you have the right to lodge a complaint with the data protection authority in your country.